Terms and Condition

This document and the Terms of Service contained therein govern your relationship with The Website and, in turn, the Coolarrow store
The terms of service are under continual review and may be updated.
Organisation Details: –
John Fyfe owns and operates this site here-in-after known as The Website. Its Home Page URL is https://coolarrow.store/
The sales section of the site, Coolarrow Store, is also owned and operated by John Fyfe. Its URL is https://coolarrow.store/
The office postal address is: –
John Fyfe, Coolarrow store,
51 Blackford Glen Road,
Edinburgh EH16 6TP
Phone: +44 (0) 7957555989
Customer service email: john.fyfe@blackfordglen.com
The site is managed by a small team (The Team) of trusted personnel. Access for them is password protected and all communications between you and The Website are encrypted.
For your convenience, The Team has written the following notice in the first tense. This avoids, in the main, annoying repetition of the words “The Website”, “The Coolarrow Store”, “John Fyfe” etc.

John Fyfe owns and operates The Website ( https://coolarrow.store/ ).
This document, and the Terms of Service contained therein, governs your relationship with The Website and, in turn, The Coolarrow Store.
Access to and use of The Website and the products and The Services available through The Website are subject to the following terms, conditions and notices. By using The Services, you are agreeing to all the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.
Access to The Website is permitted on a temporary basis, and we reserve the right to withdraw or amend The Services without notice. We will not be liable if, for any reason, The Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts of or all of The Website.
The Website may contain links to other websites, (The Linked Sites), which are not operated by John Fyfe. He, therefore, has no control over The Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of The Linked Sites will be subject to the terms of use and service contained within each such site.

The Website privacy policy, which sets out how your information will be used, can be found at https://coolarrow.store/privacy-policy-2 By using The Website you consent to the processing described therein and warrant that all data provided by you is accurate.

You must not misuse The Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence and John Fyfe (https://coolarrow.store/) will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

John Fyfe (https://coolarrow.store/) will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programmes, data or other proprietary material due to your use of The Website or to your downloading of any material posted on it, or on any website linked to it.

The intellectual property rights in all software and content (including photographic images) made available to you on or through The Website remains the property of John Fyfe (https://coolarrow.store/) and are protected by copyright laws and treaties around the world. All such rights are reserved by John Fyfe (https://coolarrow.store/). You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on The Website, nor may you use any such content in connection with any business or commercial enterprise.

By placing an order, you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

In order to contract with The Coolarrow Store (https://coolarrow.store/) you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. The Coolarrow Store retains the right to refuse any request made by you.
If your order is accepted, we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be The Coolarrow Store or may, in some cases, be a third party. Where a contract is made with a third party, The Coolarrow Store is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you.
When placing an order, you undertake that all details you provide are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

You may place an order with The Coolarrow Store via The Website.
All orders accepted by us shall be subject to these terms and conditions.
When you place an order with The Coolarrow Store, an order acknowledgement email will be sent. This is to indicate we have received your order, but not acceptance of your order.
Your order will only have been deemed accepted after full payment has been received and your order has been dispatched.
We reserve the right not to fulfil any orders we receive. This is to protect The Coolarrow Store in the case of mistakes, such as inadvertently under-pricing goods, our inability to supply, suspected fraud or other similar reasons.
We use a combination of Royal Mail and third-party couriers. For all orders over £30.00 a signature is usually required. If no one is available to sign when a delivery attempt is made, a card will be left. Please follow the instructions on the card to arrange re-delivery.
Packages should be inspected for damage before acceptance. If the package is damaged on arrival, sign for the package as ‘damaged upon delivery’. (Take photographs of the parcel before opening, as evidence of the damage).
You should inspect the delivery for conformity and report any discrepancies/shortages to us within three working days after delivery.
If shipping time-frames are stated on the product pages and at checkout, these are estimates only.
When we receive your order, an order confirmation email is sent to the email address you supplied with the order.
When your order is shipped, another email is sent to you confirming when it was sent and, where applicable, a tracking number will be included.
We have no control over the shipping time taken by third parties, such as Royal Mail, Courier Companies etc., once the items have been dispatched.
If you have not received your parcel, please contact us for assistance.
Please note that if you have ordered multiple items with varying shipment estimates the order will be despatched in a single shipment when all items are available.
If we are unable to fulfil your entire order, we will contact you and offer to back order the unavailable items or refund.
None of the following: – John Fyfe, The Coolarrow Store are Vat Registered Companies.
With few exceptions, orders are VAT free
If you have any problems, please contact us and we will be pleased to help.
The Consumer Contract Regulations 2013 gives you the right to cancel your order within 14 days after receiving your goods. In most cases, you can change your mind and get a full refund.
Some products are exempt and cannot be cancelled once processing has begun.
Examples include: –
Goods made to your specifications and goods modified from the manufacturer’s original specifications by your request.
These include, but are not limited to: –
Arrow shafts cut to your length, Fletching of Arrows, Crowning of Arrows and Cresting of Arrows.
If you wish to exercise your right of cancellation, you must inform us of your decision by clear statement, (e.g. email) and provide details of the order. The Coolarrow Store will then acknowledge your cancellation request.
You will be responsible for returning the goods to us at your own cost. The Consumer Contracts Regulations places a duty on you to take reasonable care of the goods once you have exercised your right to cancel. Returned items must be packaged properly and shipped with appropriate insurance and traceability.
We will refund you, within 14 working days, the value of the original order (except for the supplementary costs arising if you choose a type of delivery other than our least expensive method of delivery).
Please note, we are legally entitled to make a deduction from any refund equal to any loss in value associated with unnecessary handling of the product. (Unnecessary handling would be anything more than that which would normally be expected when inspecting a product in a retail shop.)
It may not always be possible to prevent the dispatch of an order should the cancellation request be made when the order has progressed to the dispatch phase of the order process.
If you believe your product has developed a fault, please follow the procedure below so we can efficiently resolve the issue.
1) Call or email us and describe the problem. You may be asked to send photos of the fault to help with the evaluation of the issue.
2) It is likely we will require the product to be returned to us for inspection. The best method of return, if a return is required, will be discussed with you. You will be responsible for returning the product to us.
3) If, after inspection, a fault is confirmed, your reasonable return postage costs, which will have been advised during step 2, will be refunded.
Please note an unnecessarily expensive return postage method will not be refunded and international postage costs will not be refunded.
If, after inspection, no fault is found, we will return the goods to you and you will be responsible for reasonable postage costs.
4) The appropriate course of action will be advised in accordance with the Consumer Rights Act 2015.

Please note that issues such as, wear and tear, modification, misuse, stripped threads, paint chips, broken screws, loose screws, impact damage, scuff marks and other such items, are not considered, by us, to be faults.
Also please note that products we consider to be consumables, for example Bowstrings, Nocks, Fletching, Feathers, Arrows and other similar product types carry only a limited warranty.
These products experience high degrees of wear and tear and are vulnerable to damage through normal use. Some require ongoing maintenance and repair.
Please inspect these items carefully before use.
All warranty claims will be evaluated on a case by case basis.
Credit/Debit Cards
Online card payments are processed securely via PayPal. The checkout areas of our website are secured with ‘SSL’ encryption technology. Certification type: True Business Certificate issued by GeoTrust and powered by DigiCert.
We accept Visa Credit, Visa Debit, MasterCard Credit and MasterCard Debit.
PayPal is accepted for online orders. (www.paypal.com)
Payment by bank transfer can be arranged. Please contact us for details.

While we and our suppliers go to considerable lengths to ensure prices, images, description, and availability indicators are accurate, sometimes errors may occur.
If any errors or inaccuracies are discovered, we reserve the right to not fulfil any orders received.
Attempts will always be made to contact you to explain the issue, giving you the option to revise the order or cancel.
If your order is cancelled by us, you will receive a full refund.

The Coolarrow Store sells to the UK only and all transactions will be in GB Pounds Sterling.
At the point of payment, the final transaction price will be displayed in GB Pounds Sterling and you will be committing to pay in GB Pounds Sterling.
The Coolarrow Store does not accept payments in Euros or US Dollars.

If for any reason you are not satisfied with The Coolarrow Store service, please email your complaint to john.fyfe@coolarrow.store.

The Coolarrow Store and John Fyfe (https://coolarrow.store/) do not accept liability for any consequential loss of profit or indirect losses associated with the use of this website or products sold.